Shared decision-making can respect a patient’s identity.

A welcoming ward can give a patient a sense of belonging.

A clear care goal can strengthen the team’s motivation.

Resilience helped the team reorganize care.

The clinician named the uncertainty and planned a review.

Shared decision-making included the patient’s priorities.

The discharge letter included a safety-net.

The nurse took a history before the review.

The team would escalate care if breathing worsened.

To some extent, motivation depends on support.

It depends on how the patient feels.

In a way, listening is part of treatment.