História: Priorizar opções com critérios claros

Nível: C1

Prioritizing a safe service

A health service had to reduce its plan because staffing capacity was lower than expected. The team listed the must-haves before discussing convenience features. A complete handover and a consent check were protected. A translated printed guide was classified as a nice-to-have.

A transparent concession

The faster pathway was less flexible, whereas the safer pathway required more time. If capacity fell further, the optional guide would be postponed first. The team explained that this concession protected minimum safe care. The sequence was reviewed after one month using risk and access criteria.

Notas de vocabulário

• lower than expected — menor que o esperado
• optional guide — guia opcional
• minimum safe care — cuidado mínimo seguro