História: Projeto C1 final: questão, ação e reflexão

Nível: C1

A real question

A community clinic investigated whether it should offer one evening follow-up session each week. The team reviewed attendance records, transport information and interviews with families. The sources suggested that access could improve, although staffing would cost more. The team defended a three-month pilot with a clear criterion and a measurable milestone. They also named the opportunity cost: less staff time for another service.

A difficult conversation and reflection

A family member said that an evening session would make their home schedule harder. The coordinator acknowledged the impact and asked whether a transport alternative could help. The conversation changed the choice: the pilot would include one transport-support option. The team learned that listening to the strongest objection improved the project question. The final action was to test the smaller pilot, measure access and reflect with families.

Notas de vocabulário

• source — informação usada para sustentar uma decisão
• difficult conversation — conversa que reconhece impacto e objeções
• insight — aprendizado que muda a próxima ação