História: Delimitar uma questão complexa

Nível: C1

An unclear problem

The community center wanted to improve its weekend program. At first, improve seemed to mean simply attracting more visitors. A facilitator asked who was affected by the current schedule. Several families explained that the first activity began too early.

Making assumptions visible

The group asked whether attendance was the right measure of success. The scope became clearer: access during the first two hours was the issue. A meaningful improvement would include more families without creating longer queues. Only then was the group ready to compare possible changes.

Notas de vocabulário

• make assumptions visible — tornar pressupostos visíveis
• meaningful improvement — melhoria significativa
• success criteria — critérios de sucesso