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A1 · temas 1–10 · 12 min

A first day at the clinic (checkpoint 10)

Uma enfermeira recém-chegada usa horários, pedidos e direções para começar o plantão.

A situação

At the clinic entrance, Bruno met the nurse. “Hello,” said the nurse. “You are safe here.”

The team saw that the appointment time was written in the wrong place. Bruno asked for help, and the nurse spoke slowly. At nine today, the nurse pointed left from the entrance; the staff badge showed the ward, and the appointment was on the chart.

Bruno could ask the staff for the ward and the next round. The nurse wrote it in the chart.

O próximo passo

After that, the badge and chart were in the right room.

The next step was simple: meet the doctor at nine on Monday.

Depois da leitura

Confira o que você entendeu

Responda sem voltar ao texto. Abra a resposta só depois de tentar.

  1. Where did Bruno meet the nurse in this story?

    Ver resposta

    Bruno met the nurse at the clinic entrance.

    O texto do checkpoint 10 informa que Bruno encontrou a equipe na entrada da clínica.

  2. What problem did the team notice in the Bruno case?

    Ver resposta

    The team noticed that the appointment time was written in the wrong place.

    A situação descrita no texto era que o horário da consulta estava escrito no lugar errado.

  3. What did the team decide to do next after speaking with Bruno?

    Ver resposta

    The next step was to meet the doctor at nine on Monday.

    O próximo passo registrado foi encontrar o médico às nove na segunda-feira.

  4. What communication lesson did this Bruno story show?

    Ver resposta

    It showed that a calm welcome makes work easier.

    A conclusão do texto é que uma recepção tranquila facilita o trabalho.