História: Escuta ativa e mediação

Nível: C1

A difficult discharge conversation

The family wanted the patient to go home, but they were worried about the medication schedule. The nurse preferred a written plan, and the family a short demonstration. I asked, “Do you mean that the instructions are the main concern?” If I understand you correctly, you agree about discharge but need more support at home.

A shared next step

The physiotherapist preferred a morning call, whereas the family preferred the evening. Both confirmed that the summary was fair. The team agreed to provide the written plan before discharge and call the next morning. The remaining disagreement concerned timing, not the patient’s safety.

Notas de vocabulário

• clarification question — Use clarification question ao comunicar com segurança em saúde.
• reformulation — Use reformulation ao comunicar com segurança em saúde.
• underlying concern — Use underlying concern ao comunicar com segurança em saúde.